Frequently asked questions
What types of furniture do you clean?
We specialize in upholstery cleaning for:
• Sofas (including sectionals);
• Armchairs and dining chairs;
• Mattresses;
• Rugs and carpets;
What cleaning method do you use?
We use the hot water extraction method, also known as steam cleaning. This deep-cleaning process effectively removes dirt, stains, and bacteria without damaging the fabric.
Are your cleaning products safe for kids and pets?
Absolutely! We use eco-friendly, non-toxic, and hypoallergenic cleaning solutions that are safe for children, pets, and allergy sufferers.
How long does the cleaning process take?
On average, cleaning takes 1 to 2 hours, depending on the size and condition of the furniture.
How long does it take for furniture to dry after cleaning?
Most furniture dries within 4 to 6 hours, but drying time may vary based on humidity and ventilation. We also offer a quick-dry option for faster results.
Can you remove all stains?
We do our best to remove all stains, but some deep-set or old stains may not come out completely. We always assess and set expectations before we start cleaning.
Do I need to prepare anything before your visit?
A few simple steps can help:
• Remove blankets and pillows from the furniture;
• Clear the area around the furniture for easy access;
• Ensure access to water and electricity if needed;
How often should I have my upholstery cleaned?
We recommend professional cleaning every 6–12 months to maintain hygiene and prolong the life of your furniture. If you have kids, pets, or allergies, more frequent cleaning may be beneficial.
How much does your service cost?
Pricing depends on the size and condition of your furniture. Check our pricing here or contact us for a custom quote.
How can I schedule a cleaning?
Booking is easy! You can:
• DM us on Instagram: @cleaningtime.charlotte;
• Call us: [Your phone number];
• Book online via our website;
Do you offer commercial cleaning (offices, hotels, etc.)?
Yes! We provide upholstery cleaning for both residential and commercial clients. Contact us for special rates on bulk or recurring services.
What areas do you serve?
We proudly serve Charlotte, NC, and surrounding areas.
Do you accept credit cards?
Yes! We accept cash, credit/debit cards, and Zelle.
Do you offer any discounts?
Yes! We offer special discounts for returning customers and occasional promotions. Follow us on Instagram for updates!