Privacy Policy

Last updated: July 24, 2026

This Privacy Policy explains how Cleaning Time CLT, operated by CleanTime CLT LLC (“Cleaning Time,” “we,” “us,” or “our”), collects, uses, and protects information when you visit cleaningtime.us, request a quote, contact us, or schedule a cleaning service.

Information We Collect

We collect information that you choose to provide, including:

• Your name, phone number, and email address.
• Your service address or ZIP code and preferred appointment date.
• The services you are interested in and details about the items or areas to be cleaned.
• Photos you upload or send so we can review fabric, size, stains, damage, pet hair, or other conditions.
• Messages and other communications you send to us.

Our website may also automatically receive limited technical information such as your IP address, browser type, device information, referring page, request time, and server logs. The website uses a temporary session cookie called PHPSESSID to support basic website functions. The site also loads fonts from Google Fonts, which may cause your browser to connect to Google’s servers.

Our quote forms do not collect credit card, bank account, Social Security, driver’s license, or other government identification numbers.

How We Use Information

We use information to:

• Prepare and respond to quote requests.
• Contact you about your request by phone, text message, or email.
• Schedule, provide, document, and follow up on cleaning services.
• Review photos and job details before or after an appointment.
• Maintain business, customer-service, accounting, and job records.
• Prevent spam, duplicate submissions, fraud, misuse, and technical problems.
• Improve the website and comply with applicable legal obligations.

Photos and Job Information

Photos submitted for a quote or service are used for estimating, scheduling, service preparation, documentation, and resolving customer concerns. We do not post a customer’s identifiable photos publicly for advertising or social media without separate permission.

How We Share Information

We do not sell or rent personal information. We may share information only as reasonably necessary with service providers that help us operate our website, hosting, email, forms, messaging, file storage, scheduling, or business communications. We may also disclose information when required by law, to protect customers or our business, to investigate misuse, or as part of a business transfer.

Service providers process information under their own terms and privacy practices. We limit access to information to people and providers who need it for a legitimate business purpose.

Cookies and Third-Party Resources

The website may use essential cookies or similar technology needed for sessions, security, forms, and website performance. At the time of this policy update, the public website does not load advertising pixels or Google Analytics. It does load Google Fonts. If our use of analytics, advertising, or other tracking technologies materially changes, we will update this policy.

Data Retention

We keep quote requests, communications, photos, and service records only for as long as reasonably necessary for the purposes described above, including customer service, business records, security, disputes, and legal requirements. Retention periods may differ depending on the type of record and whether a service was completed.

Security

We use reasonable administrative and technical measures designed to protect the information we maintain. No website, email, text message, or storage system can be guaranteed to be completely secure. Please do not submit highly sensitive financial, medical, identity, or account-login information through our forms.

Your Choices and Requests

You may ask us to review, correct, or delete personal information associated with a quote request, subject to records we reasonably need to retain for completed services, accounting, security, disputes, or legal obligations. You may also ask us to stop non-essential promotional communications. Service-related messages about an active request or appointment may still be necessary.

Children’s Privacy

This website is a general-audience home-services website and is not directed to children under 13. We do not knowingly request personal information directly from children under 13. A parent or guardian who believes a child submitted information may contact us to request review or deletion.

External Links

Our website may link to third-party websites, social networks, phone, email, or messaging services. Their privacy practices are governed by their own policies, not this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy when our services, technology, or legal obligations change. The updated date at the top shows when the current version became effective.

Contact Us

For privacy questions or requests, contact Cleaning Time CLT:

• Phone or text: (980) 900-7605
• Email: cleaningtimecharlotte@gmail.com
• Service area: Charlotte, North Carolina and surrounding communities